With 8 digital production centers and 8 distribution centres in Italy, the United States, Japan, China and Hong Kong, the YOOX NET-A-PORTER GROUP is active on a global scale, delivering to more than 180 countries around the world, with the strength of a consolidated local approach: content localized in 11 different languages, size conversion, 10 different currencies accepted to date, along with local payment systems, dedicated couriers and much more. The Operations department is responsible for Distribution Logistics, Digital Production, International Content & Localization, Customer Care & Loss Prevention, International Operations and Quality & Innovation.
To be the first point of contact for functional questions from the local operational teams, and to serve as a bridge between them and the Warehouse Systems Operations Manager. To assist in the development and maintenance of existing systems, as well as implementation of new ones, and overall system support and problem resolution.
To manage the local UAT team and together ensure the final verification of the required business function with the relevant stakeholders and end users, confirming the changes being delivered are in line with the development request.
Work with operational management teams and end users to ensure that the systems are best utilised to fulfil business needs, as well as collate change
requests for prioritisation and approval;
Develop a thorough understanding of user requirements, in conjunction with the Commercial Product Manager (CPM) and Product Owner (PO), contributing to program design through recommendations and reviews;
Ensure an up to date understanding of operational processes, maintaining regular contact with stakeholders and end users, aiding future verification that theproposed changes are fit for purpose;
Oversee and support UAT in software evaluation and testing, confirm any new code, ensuring a thorough end-to-end verification of all systems concerned; code works when integrated/communicating with other systems, internal or third party ensuring a thorough end-to-end verification of all systems concerned;
Signing off new functionality and communicating with customers, in conjunction with the CPM, or indeed acting on his/her behalf in case of absence;
Produce relevant documentation for any new system processes, ensuring and management; continuous and thorough handover of all necessary information to training teams and management;