With 8 digital production centers and 8 distribution centres in Italy, the United States, Japan, China and Hong Kong, the YOOX NET-A-PORTER GROUP is active on a global scale, delivering to more than 180 countries around the world, with the strength of a consolidated local approach: content localized in 11 different languages, size conversion, 10 different currencies accepted to date, along with local payment systems, dedicated couriers and much more. The Operations department is responsible for Distribution Logistics, Digital Production, International Content & Localization, Customer Care & Loss Prevention, International Operations and Quality & Innovation.

Role purpose:

To be the first point of contact for functional questions from the local operational teams, and to serve as a bridge between them and the Warehouse Systems Operations Manager. To assist in the development and maintenance of existing systems, as well as implementation of new ones, and overall system support and problem resolution.

To manage the local UAT team and together ensure the final verification of the required business function with the relevant stakeholders and end users, confirming the changes being delivered are in line with the development request.

Key Responsibilities:

People Management

• Manage and lead an effective and cohesive local UAT team;
• Work with the Warehouse Systems Operations Manager on continuing to build acceptance testing in all locations; cooperative and effective global team and ensure a consistent approach to user
• Lead, develop and motivate direct reports, ensuring continuous improvement through regular individual and team sessions;
• Ensure all direct reports are regularly appraised and have clear career and individual development plans;
• Ensure a high level of morale and productivity;
• Identify and develop members within the team with the potential to assume more responsibility as needed/available.

Technical Management

• Be the local point of contact for functional questions;
• Work with operational management teams and end users to ensure that the systems are best utilised to fulfil business needs, as well as collate change

• requests for prioritisation and approval;

• Develop a thorough understanding of user requirements, in conjunction with the Commercial Product Manager (CPM) and Product Owner (PO), contributing to program design through recommendations and reviews;

• Ensure an up to date understanding of operational processes, maintaining regular contact with stakeholders and end users, aiding future verification that theproposed changes are fit for purpose;

• Oversee and support UAT in software evaluation and testing, confirm any new code, ensuring a thorough end-to-end verification of all systems concerned; code works when integrated/communicating with other systems, internal or third party ensuring a thorough end-to-end verification of all systems concerned;

• Signing off new functionality and communicating with customers, in conjunction with the CPM, or indeed acting on his/her behalf in case of absence;

• Produce relevant documentation for any new system processes, ensuring and management; continuous and thorough handover of all necessary information to training teams and management;

• Assist in the preparation and presentation of showcases to stakeholders an other users about changes being delivered;
• Assist users in their use of all systems, helping with troubleshooting, and support on-going system configuration, such as menus and templates;
• Provide operational support when deemed necessary, especially in scenarios of known bugs/defects that may require a workaround;
• Proactively identify areas for additional training and liaise with the relevant teams to help deliver it;
• Work with supplier companies to ensure that automated infrastructure meets business requirements.

General Management

• Building excellent working relationships with stakeholders and the user community, as well as developers, testers and business analysts;
• Promote company values and lead by example;
• Demonstrate a positive approach and attitude in your management style;
• In a time of ongoing change for the company embrace and promote continuous improvement amongst our colleagues;
• Promote the values of accountability and responsibility;
• Promote the highest standards of inter and intra team communication;
• Be an ambassador for Operational excellence;
• Responsible for continual self-development;
• Seek continuous improvement in all areas of responsibility, as well as suggesting changes to warehouse processes and design, in order to achieve improvements in operational performance.

Work experience:     

• Required: at least 5/6 years’ experience in a similar role at a company with a modern structure;
• Ops/Logistics background;
• Experience in dealing with tech department.
• Fluent in written and spoken English & Italian. 

Location: Landriano (Pavia)