CRM Project Manager Online Flagship Stores

2 months ago
Job ID
# of Openings


YOOX NET-A-PORTER GROUP is the e-commerce partner of choice for leading fashion & luxury brands, designing and managing ONLINE FLAGSHIP STORES for offering their latest collection on the Internet. With over 15 years of experience in global luxury e-commerce, YOOX NET-A-PORTER GROUP offers brand partners a range of services, including creating and developing the creative concept, innovative interface design, state-of-the-art technology and R&D, high-precision global customer logistics, unrivaled customer care, international web marketing and e-commerce strategy development. 

Within our Digital Marketing team we are looking for a CRM Business Analyst. He or she will help the Online Flagship Stores department to facilitate the project process and quality assurance of direct marketing campaigns across CRM team members and other internal teams. The CRM Business Analyst is responsible for developing new job flow processes around list requests and campaign prioritization, as well as ensure quality control via campaign setup and testing.


The candidate will be responsible for the following activities: 

  • Provide oversight for campaign management processes and quality
  • Work on intra-departmental and cross-functional teams to support continuous improvement of overall campaign management process, including process automation
  • Serve as technical subject matter expert: understand underlying data, database, data processes and derivations in order to provide appropriate consultation to stakeholders
  • Responsible for developing and maintaining documentation and training around campaign execution, system enhancements, as well as being business lead for campaign testing


  • Significant educational background in Engineering or a related fields
  • At least one experience working within CRM/Email marketing and or campaign management
  • Expertise with database management, data models, and email marketing platforms from a business user or marketing capacity
  • Project management experience in an digital marketing agency, or equivalent responsibility for project coordination and management, is a plus
  • Proficient with Microsoft Office Suite, including good knowledge in Microsoft Excel
  • Good knowledge of HTML and CSS, SQL knowledge preferred
  • Think critically and analytically
  • Proven ability to work in a highly collaborative environment supporting multiple business units
  • Maximum 1 year experience
  • Good knowledge of English is a plus.


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