• Operations Strategic Relations Specialist

    Posted Date 9 months ago(7/17/2017 8:52 AM)
    Job ID
    # of Openings
    Operations & Logistics
  • Description

    With 8 digital production centers and 8 distribution centres in Italy, the United States, Japan, China and Hong Kong, the YOOX NET-A-PORTER GROUP is active on a global scale, delivering to more than 180 countries around the world, with the strength of a consolidated local approach: content localized in 11 different languages, size conversion, 10 different currencies accepted to date, along with local payment systems, dedicated couriers and much more. The Operations department is responsible for Distribution Logistics, Digital Production, International Content & Localization, Customer Care & Loss Prevention, International Operations and Quality & Innovation.



    Key Responsibilities:


    • Acts as the OPS point of contact for other corporate functions when organising and optimising strategic visits to logistics and production areas in Interporto, Bologna;
    • Develops tailored itineraries in OPS areas based on the requirements and purposes of visits;
    • Develops supporting material for visits;
    • Liaises with the Facility, Reception, Safety and Security functions to ensure the success of visits to logistics/production areas;
    • Promotes company workplace values;
    • Greets internal and external partners visiting logistics/production areas;
    • Guides internal and external partners during visits, providing information on and explanation of workflows and processes;
    • Produces and supplies statistical information to support visits.



    Skills and Experience:


    • Excellent interpersonal and communication skills including presentation skills;
    • Ability to organize and manage multiple priorities;
    • Strong customer relationship management orientation;
    • Fluent Italian and English
    • Master’s Degree in Communication Sciences, Foreign languages, or similar;
    • 2 years’ experience in a similar role;


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