With 8 digital production centers and 8 distribution centres in Italy, the United States, Japan, China and Hong Kong, the YOOX NET-A-PORTER GROUP is active on a global scale, delivering to more than 180 countries around the world, with the strength of a consolidated local approach: content localized in 11 different languages, size conversion, 10 different currencies accepted to date, along with local payment systems, dedicated couriers and much more. The Operations department is responsible for Distribution Logistics, Digital Production, International Content & Localization, Customer Care & Loss Prevention, International Operations and Quality & Innovation.

Key Responsibilities:

• Data Collection / Reporting: be responsible for the data quality and accuracy of internal / external reporting;
• Implementation and monitoring of KPIs;
• Develop reports and dashboards to monitor key business and productivity trends;
• Returns and lack monitoring;
• Documents’ management of photography areas;
• Liaises with other digital production teams to resolve any discrepancies between process phases;
• Support Operations and Digital Production in managing product workflow issues, identifying blockers and speed up time crossing;
• Liaises with visual & photography teams support workflow issues and discrepancies;
• Support to the Photo Planning.

• Communication and interpersonal skills;
• Advanced knowledge of SQL highly preferred;
• Advanced knowledge of Excel and its main features (e.g., pivot tables, macros, etc.);
• Proficiency in English;
• Excellent analytical skills;
• Excellent teamwork skill;
• Ability to work in a dynamic environment, under stress and with tight deadlines;
• Excellent analytical skills, pro-active;
• Interest in supply chain by working with Warehouse and Logistics teams;
• Excellent time management and ability to adapt quickly to changing priorities;
• Strong ability to work under pressure is a must.