Shopping Experience Coordinator Off-Season

4 weeks ago
Job ID
# of Openings
IT-Zola Predosa


We are looking for a brilliant candidate to join our Business excellence team.


Key Responsabilities


  • Identifying and launching Shopping Experience improvement projects for off-season businesses through an agreed roadmap of improvement of main digital and operational processes, in tandem with the Head of Business Excellence
  • Set up and deliver Customer Experience improvements, involving Digital Marketing, Product Management and Operations teams
  • Liaising with Marketing, Product Management and Operations teams in order to ensure a personalized, cross-device experience and tailored communications for each YOOX customers’ cluster
  • Set up and analysis of Customer Service Innovation projects, in tandem with the Customer Care team
  • Conceiving and delivering tailored services for YOOX top customers, aiming at enhancing customer satisfaction and retention



  • Must be detail-oriented, methodical, efficient and able to multi-task, with solid organizational and time-management skills
  • Can work independently in a structured manner with strong problem solving skills
  • Excellent communication skills, both written and in person
  • Collaborative approach to team work and have a flexible working style
  • A deep understanding of the luxury consumer and of the expected standards for luxury services
  • Fashion background not essential but a flair for it is important


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