Considering the growing interest of customers for e-commerce market, the new scenarios due to the birth of YOOX NET-A-PORTER GROUP and a more Customer Centric vision of the Company, Customer Care is becoming a crucial area for increasing the value of the customers. Focusing on efficient processes, memorable experiences and a multi-channel relationship, Customer Care will be able to transform the perception of the customers for each single touch-point and to support caring, up-selling and cross-selling activities.
The candidate will be part of the Customer Care Area for OFF- SEASON market, in a dynamic team with a direct impact on customers’ satisfaction and high-level requests management and will support the Head of Customer Care to achieve the objectives imposed by this new Customer Centric vision.
The candidate will be responsible for the following activities:
Skills and Experience
Role Specific Skills