• Transport & Customs Specialist Italy

    Posted Date 3 weeks ago(3/2/2018 11:00 AM)
    Job ID
    # of Openings
    Operations & Logistics
  • Description

    With 8 digital production centers and 8 distribution centres in Italy, the United States, Japan, China and Hong Kong, the YOOX NET-A-PORTER GROUP is active on a global scale, delivering to more than 180 countries around the world, with the strength of a consolidated local approach: content localized in 11 different languages, size conversion, 10 different currencies accepted to date, along with local payment systems, dedicated couriers and much more. The Operations department is responsible for Distribution Logistics, Digital Production, International Content & Localization, Customer Care & Loss Prevention, International Operations and Quality & Innovation.


    Key Responsibilities:

    • Contribute to the management of shipments to and from final customers and to the local hubs;
    • Provide import and export clearance instructions to couriers and freight forwarder;
    • Support the resolution of transport and/or customs issues;
    • Support the control of KPIs: warehouses productivity, orders backlog, returns acceptance, couriers SLAs;
    • Assist the Team in the organization of transport and customs clearance for special projects;
    • Contribute to the management of products requests, e.g. returns of consignment stock, offsite sales;
    • Support in management daily couriers activities, e.g. scheduling pick ups from our facilities;
    • Assist and support Customer Care teams on Customer’s queries related to transport and customs issue;
    • Managing claims for lost or damaged shipments.


    Skills and Experience:

    • Graduate degree or equivalent;
    • Fluent in English and Italian, both written and spoken;
    • 1-2 years of experience in similar role is considered a plus;
    • Understanding of Export documentation and procedures is considered a plus;
    • Problem Solving;
    • Attention to details;
    • Ability to work well in a team;
    • Excellent communication skills.


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