• Fraud Prevention Specialist

    Posted Date 1 week ago(3/14/2018 7:06 AM)
    Job ID
    # of Openings
    Operations & Logistics
  • Description

    With 8 digital production centers and 8 distribution centres in Italy, the United States, Japan, China and Hong Kong, the YOOX NET-A-PORTER GROUP is active on a global scale, delivering to more than 180 countries around the world, with the strength of a consolidated local approach: content localized in 11 different languages, size conversion, 10 different currencies accepted to date, along with local payment systems, dedicated couriers and much more. The Operations department is responsible for Distribution Logistics, Digital Production, International Content & Localization, Customer Care & Loss Prevention, International Operations and Quality & Innovation.


    The candidate will be part of a highly specialized team in the management of anti-fraud and payment systems, processes and procedures. 

    Main Activities:

    • Online fraud screening monitoring real time order queues and analyzing high risk transactions;
    • Verification of possible frauds, reporting of fraudulent behaviours and defining necessary actions to reduce potential losses;
    • Management of customers, banks and police contacts with reference to suspect and  fraudulent behaviors in English and Italian;
    • Management of back-office and transaction/order management activities;
    • Identification and escalation of bugs, fraud data, fraud trends and technical issues;
    • Creation of ad hoc reports regarding fraudulent patterns.


    Key competences:


    • Flexibility;
    • Results oriented;
    • Ability to work well in a team;
    • Excellent communication skills;
    • Quick learner of complex procedures;
    • Capability to take decisions autonomously in a fast-paced and highly challenging working environment.

    Role specific skills:

    • Degree in Economics or equivalent;
    • Customer oriented;
    • Excellent Internet researcher and knowledge of the Office package;
    • Interested in the fashion industry;
    • Fluent in English and Italian. 

    Numerical analysis ability and the knowledge of another European language (Spanish, German, French) will be considered a plus.


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