• Chargeback Specialist

    Posted Date 1 week ago(3/14/2018 6:53 AM)
    Job ID
    # of Openings
    Operations & Logistics
  • Description

    With 8 digital production centers and 8 distribution centres in Italy, the United States, Japan, China and Hong Kong, the YOOX NET-A-PORTER GROUP is active on a global scale, delivering to more than 180 countries around the world, with the strength of a consolidated local approach: content localized in 11 different languages, size conversion, 10 different currencies accepted to date, along with local payment systems, dedicated couriers and much more. The Operations department is responsible for Distribution Logistics, Digital Production, International Content & Localization, Customer Care & Loss Prevention, International Operations and Quality & Innovation.


    Main Activities

    • Back office activities such as registering chargebacks and disputes in the internal system;
    • Contact with acquirers and PSPs in relation to disputed payments;
    • Management of PayPal disputes and contacts in relation with payment reversals and investigations;
    • Creation of ad hoc reports regarding fraudulent patterns in order to analyse fraud trends and recommend rule amendments;
    • Verification of possible frauds reporting fraudulent behaviours and definition of necessary actions to reduce potential losses;
    • Management of customers, banks and police contacts with reference to suspect and fraudulent behaviours in English and Italian;
    • Management of back-office and transaction/order management activities;
    • Identification and escalation of bugs, fraud data, fraud trends and technical issues.


    Key competences:

    • Flexibility;
    • Results oriented;
    • Ability to work well in a team;
    • Excellent communication skills;
    • Quick learner of complex procedures;
    • Capability to take decisions autonomously in a fast-paced and highly challenging working environment.


    Role specific skills:

    • Degree in Economics or equivalent;
    • Customer oriented;
    • Excellent Internet researcher and knowledge of the Office package;
    • Interested in the fashion industry;
    • Fluent in English and Italian.


    1 year experience in similar role, numerical analysis ability and the knowledge of another European language (Spanish, German, French) will be considered a plus.



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