With 8 digital production centers and 8 distribution centres in Italy, the United States, Japan, China and Hong Kong, the YOOX NET-A-PORTER GROUP is active on a global scale, delivering to more than 180 countries around the world, with the strength of a consolidated local approach: content localized in 11 different languages, size conversion, 10 different currencies accepted to date, along with local payment systems, dedicated couriers and much more. The Operations department is responsible for Distribution Logistics, Digital Production, International Content & Localization, Customer Care & Loss Prevention, International Operations and Quality & Innovation.
The candidate will be part of the YOOX Off-season European Customer Care, in a dynamic team highly committed in delivering excellent customer services as well as enhancing customers’ satisfaction. Also, the team may be requested to resolve timely and efficiently requests coming from the company’s top management.
Skills and Experience: