YOOX NET-A-PORTER GROUP

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7 days ago

With 8 digital production centers and 8 distribution centres in Italy, the United States, Japan, China and Hong Kong, the YOOX NET-A-PORTER GROUP is active on a global scale, delivering to more than 180 countries around the world, with the strength of a consolidated local approach: content localized in 11 different languages, size conversion, 10 different currencies accepted to date, along with local payment systems, dedicated couriers and much more. The Operations department is responsible for Distribution Logistics, Digital Production, International Content & Localization, Customer Care & Loss Prevention, International Operations and Quality & Innovation.



Key Responsibilities:

 

Based at Interporto, the candidate will help the Inbound Administration team on the following specific activities:

 

  • Monitoring orders
  • Analyze and control invoices
  • Update all the tracking files (i.e. production)
  • Create and share reports
  • Support Back office team and Administration
Job ID
2017-2702
IT-Interporto
3 days ago

Key Responsibilities:

 

  • Preparation and checking of documentation required for the proper movement of incoming and outgoing goods;
  • Movement, loading/unloading of goods using pallet jacks and/or other mechanical means;
  • Preparation of goods for shipping and load safety checks.
Job ID
2017-2701
IT-Interporto
4 days ago

Main Activities

 

  • Divide and prepare merchandise;
  • Apply seal of guarantee on merchandise;
  • Pack clothing products;
  • Handle produce;
  • Generate shipping lists;
  • Generate storage lists;
  • Offer support to Digital Production;
  • Load and unload goods;
  • Terminal use (bar code reader).
Job ID
2017-2698
IT-Interporto
2 weeks ago

As part of the Localization team, this position works closely with the IT teams to facilitate the integration of TMS into the company’s tech ecosystem - primarily CMSs and PIM - in order to anticipate localization engineering and process issues with the aim of boosting automation and maximizing efficiency.

 

Responsibilities

  • Configure translation tools (e.g. TMS, CAT) and undertake related bug fixing/troubleshooting
  • Manage and maintain TMS, optimize leverage and support glossary development
  • Facilitate pilot, assessment and integration of MT as appropriate
  • Assist with engineering best practices in localization production
  • Customize localization workflows and facilitate integration of localization tools with different source content repositories
  • Identify current globalization problem areas and collaborate with development teams to establish solutions
  • Review and anticipate potential globalization issues for new features, locales and technology
  • Define, teach, and develop globalization best practices (including relevant architecture design principles, implementation techniques, test strategies and scenarios, development processes and critical internationalization and localization milestones, localization tools and data structures, in conformance to internationalization standards)
  • Support with localization handoff files and hand back acceptance checks along with other post-delivery processes on delivered files
  • Support with the identification of localization test cases for QA
  • Provide documentation and training to Localization tools users, both internally and externally
Job ID
2017-2673
IT-Milan/Zola Predosa
1 month ago

The candidate will be part of the European Customer Care Area for OFF- SEASON market, in a dynamic team with a direct impact on customers’ satisfaction and high-level requests management. The candidate will be responsible for the following activities:

 

Main Activities

  • Managing of customers’ requests escalated by our 1^ level Contact centres, for all web sites powered by YNAP Group (YOOX and Online Flagship Stores);
  • Managing back office activities (returns& exchange acceptance, refunds tool, Customer care request tool for internal employees, Customer care tool orders Alerts, Payment acquirers back office activities);
  • Being a point of reference, as escalation team member, to Third party contact centers (i.e. Brands with In-house customer care and Tailor made customer care);
  • Interacting with all YNAP Group internal structures affecting Customers’ final experiences and needs;
  • Supporting each new activity launched according to the development of the business.
Job ID
2017-2635
IT-Zola Predosa
1 month ago

With 8 digital production centers and 8 distribution centres in Italy, the United States, Japan, China and Hong Kong, the YOOX NET-A-PORTER GROUP is active on a global scale, delivering to more than 180 countries around the world, with the strength of a consolidated local approach: content localized in 11 different languages, size conversion, 10 different currencies accepted to date, along with local payment systems, dedicated couriers and much more. The Operations department is responsible for Distribution Logistics, Digital Production, International Content & Localization, Customer Care & Loss Prevention, International Operations and Quality & Innovation.

 

Key Responsibilities:

  • Translation, proofreading, and copywriting of content including marketing, product, editorial, functional, SEO, content etc. into the relevant language using the CAT (Computer Aided Translation) system adopted by the Group
  • Collecting, drafting and updating style guides, glossaries and translation memories for the group's stores localized in the relevant language
  • Supporting the Search Engine Optimization of the sites for the relevant languages and markets
  • Supporting the recruitment of external translators, aligning their work to content guidelines and evaluating their performance
  • In-context linguistic quality assurance (LQA) of localized content prior to publication
  • Web editing and content management in the relevant language by means of the content management system (CMS)
Job ID
2017-2630
IT-Milan/Zola Predosa
3 months ago

With 8 digital production centers and 8 distribution centres in Italy, the United States, Japan, China and Hong Kong, the YOOX NET-A-PORTER GROUP is active on a global scale, delivering to more than 180 countries around the world, with the strength of a consolidated local approach: content localized in 11 different languages, size conversion, 10 different currencies accepted to date, along with local payment systems, dedicated couriers and much more. The Operations department is responsible for Distribution Logistics, Digital Production, International Content & Localization, Customer Care & Loss Prevention, International Operations and Quality & Innovation.

 

 

Key Responsibilities:

 

  • Acts as the OPS point of contact for other corporate functions when organising and optimising strategic visits to logistics and production areas in Interporto, Bologna;
  • Develops tailored itineraries in OPS areas based on the requirements and purposes of visits;
  • Develops supporting material for visits;
  • Liaises with the Facility, Reception, Safety and Security functions to ensure the success of visits to logistics/production areas;
  • Promotes company workplace values;
  • Greets internal and external partners visiting logistics/production areas;
  • Guides internal and external partners during visits, providing information on and explanation of workflows and processes;
  • Produces and supplies statistical information to support visits.

 

Job ID
2017-2543
IT-Interporto
5 months ago

 

YOOX NET A PORTER GROUP is seeking an exceptionally motivated and talented individual to fill the key role of Operations Manager in our newly established joint venture between YNAP and Mohamed Alabbar's Symphony Investments*. The new company will manage Net-a-Porter, Mr Porter, Yoox and The Outnet in the region, as well as online stores for fashion brands — an opportunity with significant potential in the Middle East. The joint venture will be headquartered in Dubai, and will serve the United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain and Oman, with a view to expand to other countries in the Middle East and North Africa in the future. The Middle East is one of the fastest growing global centres for luxury retail and the joint venture has the ambitious goal to become the major platform for this market.

The candidate will manage the local Operations team and 3PLS and will be responsible for the setup, continuous development and all the activities of the Operations of YOOX-NET-A-PORTER group in Dubai encompassing all of the GCC.

 

They will be in charge of the complete life cycle of the product distributed in the GCC regions: Just in Time shipments from the European central hubs, inbound, logistics and distribution, return management, and at a later stage cataloguing and studio operations including photoshoots.

 

Being accountable and providing solutions for how high quality and challenges in service influence the shopping experience of the final consumer in the region. We are looking for a candidate with strong knowledge and vision of the customer experience in the GCC region, but with a sound hands-on and continuous improvement approach on the everyday activities.

 

Key Responsibilities

  • Set up and continuously develop the local Operations through applying “Lean Thinking” in processes and procedures
  • Build and maintain successful relations with the logistics teams in Europe and the different suppliers in Dubai
  • Optimisation of operating costs for the areas under their responsibility
  • Increase the quality and/or level of service perceived by the customer through the realization of new services based on our customers’ needs
  • Strategic activities and contracts with partners and contractors
  • Planning the arrival of products, in close coordination with the sales department and the logistics team in Italy and the UK
  • Maintain the Operations to effectively manage the “time to market”
  • Optimisation of the product flow by effectively monitoring and sharing corporate KPIs
  • Development of logistics processes aimed at achieving the levels of customer satisfaction as requested by the business
  • Budget management
  • Establishing valid supporting data and information flow for decision making in the region
  • Interacting with all business functions up to C-level
  • Interfacing with the technology teams in order to define the development of information systems to support logistics
  •  

Requirements:

  • The ideal candidate has a degree in management or a similar degree and has acquired 5+ years of experience in a similar position
  • Excellent analytical skills
  • Attention and accuracy to details and to results
  • Ability to work in a dynamic environment and under stress; ability to manage multiple work streams/projects with tight timelines
  • Fluent both in English, Fluent in Italian is beneficial but not required

 

Location

Based in Dubai, UAE. This role will involve frequent travel to our UK and Italy based offices.

 

About Us:

YOOX NET-A-PORTER GROUP is the world’s leading online luxury fashion retailer. The Group is a Global company with Anglo-Italian roots, the result of a game-changing merger, which in October 2015, brought together YOOX GROUP and THE NET -A-PORTER GROUP; the two companies had revolutionized the luxury fashion industry since their birth in 2000.

 

YOOX NET-A-PORTER GROUP is a unique business with an  unrivalled  offering  including  multi-brand  in-season  online stores NET-A-PORTER and MR PORTER,  and multi-brand off-season online stores YOOX and THE OUTNET, as well as numerous ONLINE FLAGSHIP STORES, all “Powered by YNAP”. Through a joint venture established in 2012, YOOX NET -A-PORTER GROUP has partnered with Kering to manage the ONLINE FLAGSHIP STORES of several of the French group's luxury brands.

 

In 2016, YOOX NET-A-PORTER GROUP joined forces with Symphony, an entity controlled by Mohamed Alabbar’s family, to establish a ground-breaking joint venture to create the Middle East’s undisputed leader for online luxury retail.

 

Uniquely positioned in the high growth online luxury sector, YOOX NET-A-PORTER GROUP has an unrivalled client base of more than 2.9 million high-spending customers, 29 million monthly unique visitors worldwide and combined 2016 net revenues of €1.9 billion. The Group has offices and operations in the United States, Europe, Japan, China and Hong Kong and delivers to more than 180 countries around the world. YOOX NET-A-PORTER GROUP is listed on the Milan Stock Exchange as YNAP.

             

For further information: www.ynap.com | Linkedin: YOOX NET-A-PORTER GROUP | Twitter: @YNAP

 

YOOX NET-A-PORTER GROUP is an equal opportunities employer, if you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

 

Job ID
2017-2431
AE-Dubai
1 week ago

With 8 digital production centers and  8 distribution centres in Italy, the United States, Japan, China and Hong Kong, the YOOX NET-A-PORTER GROUP is active on a global scale, delivering to more than 180 countries around the world, with the strength of a consolidated local approach: content localized in 11 different languages, size conversion, 10 different currencies accepted to date, along with local payment systems, dedicated couriers and much more. The Operations department is responsible for Distribution Logistics, Digital Production, International Content & Localization, Customer Care & Loss Prevention, International Operations and Quality & Innovation.

 

Key Responsibilities:

  • Contact business partners to manage Operations activities;
  • Enter budget and merchandise orders into the system;
  • Plan deliveries;
  • Analyse the process of purchase orders and deliveries;
  • Collaborate with the Commercial, Administration and Logistics departments.
Job ID
2017-2416
IT-Zola Predosa
6 months ago

With 8 digital production centers and 8 distribution centres in Italy, the United States, Japan, China and Hong Kong, the YOOX NET-A-PORTER GROUP is active on a global scale, delivering to more than 180 countries around the world, with the strength of a consolidated local approach: content localized in 11 different languages, size conversion, 10 different currencies accepted to date, along with local payment systems, dedicated couriers and much more. The Operations department is responsible for Distribution Logistics, Digital Production, International Content & Localization, Customer Care & Loss Prevention, International Operations and Quality & Innovation.

 

Role purpose:

 

The candidate will manage the supply chain and distribution of goods. The candidate will be in charge of managing the seamless flow of inbound stock imports.

 

Key Responsibilities

Main Activities:

  • Review all shipping documents (PO number, start/cancel date, style, colour, size, prices, material composition, country of origin) for accuracy prior to authorising shipments into our facility;
  • Liaise with other internal departments on a daily basis, checking all applicable documentation is in place and fully compliant for import;
  • Anticipate, identify and resolve problems that could delay the release or movement of shipments;
  • Provide accurate import clearance instructions to carriers for all types of stock/sample imports, including HS code classification;
  • Ensuring all imports and exports are customs compliant, timely and cost effective;
  • Keep accurate records and audit trails of all applicable movements and ensure incorrect submissions are corrected with customs;
  • Administer all carnet discharges and related records;
  • Check accuracy of carrier invoices;
  • Preparation of information and reporting for Editorial, Trade & Transport and Compliance Managers;
  • Liaison between brands and Managing Editor to complete administration related to product loan.
Job ID
2017-2357
IT-Interporto
9 months ago

With 8 digital production centers and 8 distribution centres in Italy, the United States, Japan, China and Hong Kong, the YOOX NET-A-PORTER GROUP is active on a global scale, delivering to more than 180 countries around the world, with the strength of a consolidated local approach: content localized in 11 different languages, size conversion, 10 different currencies accepted to date, along with local payment systems, dedicated couriers and much more. The Operations department is responsible for Distribution Logistics, Digital Production, International Content & Localization, Customer Care & Loss Prevention, International Operations and Quality & Innovation.

 

Role purpose:

 

To be the first point of contact for functional questions from the local operational teams, and to serve as a bridge between them and the Warehouse Systems Operations Manager. To assist in the development and maintenance of existing systems, as well as implementation of new ones, and overall system support and problem resolution.

To manage the local UAT team and together ensure the final verification of the required business function with the relevant stakeholders and end users, confirming the changes being delivered are in line with the development request.

 

Key Responsibilities:

 

People Management

 

  • Manage and lead an effective and cohesive local UAT team;
  • Work with the Warehouse Systems Operations Manager on continuing to build aacceptance testing in all locations; cooperative and effective global team and ensure a consistent approach to user
  • Lead, develop and motivate direct reports, ensuring continuous improvement through regular individual and team sessions;
  • Ensure all direct reports are regularly appraised and have clear career and individual development plans;
  • Ensure a high level of morale and productivity;
  • Identify and develop members within the team with the potential to assume more responsibility as needed/available.

 

Technical Management

  

  • Be the local point of contact for functional questions;
  • Work with operational management teams and end users to ensure that the systems are best utilised to fulfil business needs, as well as collate change

    requests for prioritisation and approval;

  • Develop a thorough understanding of user requirements, in conjunction with the Commercial Product Manager (CPM) and Product Owner (PO), contributing to program design through recommendations and reviews;

  • Ensure an up to date understanding of operational processes, maintaining regular contact with stakeholders and end users, aiding future verification that theproposed changes are fit for purpose;

  • Oversee and support UAT in software evaluation and testing, confirm any new code, ensuring a thorough end-to-end verification of all systems concerned; code works when integrated/communicating with other systems, internal or third party ensuring a thorough end-to-end verification of all systems concerned;

  • Signing off new functionality and communicating with customers, in conjunction with the CPM, or indeed acting on his/her behalf in case of absence;

  • Produce relevant documentation for any new system processes, ensuring and management; continuous and thorough handover of all necessary information to training teams and management;

  • Assist in the preparation and presentation of showcases to stakeholders an other users about changes being delivered;
  • Assist users in their use of all systems, helping with troubleshooting, and support on-going system configuration, such as menus and templates;
  • Provide operational support when deemed necessary, especially in scenarios of known bugs/defects that may require a workaround;
  • Proactively identify areas for additional training and liaise with the relevant teams to help deliver it;
  • Work with supplier companies to ensure that automated infrastructure meets business requirements.

 

General Management

 

  • Building excellent working relationships with stakeholders and the user community, as well as developers, testers and business analysts;
  • Promote company values and lead by example;
  • Demonstrate a positive approach and attitude in your management style;
  • In a time of ongoing change for the company embrace and promote continuous improvement amongst our colleagues;
  • Promote the values of accountability and responsibility;
  • Promote the highest standards of inter and intra team communication;
  • Be an ambassador for Operational excellence;
  • Responsible for continual self-development;
  • Seek continuous improvement in all areas of responsibility, as well as suggesting changes to warehouse processes and design, in order to achieve improvements in operational performance.
Job ID
2017-2120
IT-Milan
11 months ago

With 8 digital production centers and 9 logistics centres in Italy, the United States, Japan, China and Hong Kong, the YOOX NET-A-PORTER GROUP is active on a global scale, delivering to more than 180 countries around the world, with the strength of a consolidated local approach: content localized in 11 different languages, size conversion, 10 different currencies accepted to date, along with local payment systems, dedicated couriers and much more. Operations department is responsible for yoox.com’s and Online Flagship Stores’s Distribution Logistics, Digital Production, International Content & Localization, Customer Care & Loss Prevention, International Operations and Quality & Innovation.

 

The site manager will be responsible for the development and activities of one of the main Operations sites of the group, both in terms of size and of importance, and will be in charge of the complete life cycle of the product, inbound logistics, cataloguing and photography, logistics and distribution, as well as how high quality and challenges in service influence the shopping experience of the final consumer.

 

The site manager will be responsible for all aspects of Operations as applied to the online luxury sector, P&L, as well as the management of internal teams and 3PLs.

 

Main Activities

  • Budget management;
  • Optimisation of operating costs for the areas under their responsibility, without affecting the quality or level of service perceived by the customer;
  • Strategic activities and contracts with partners and contractors;
  • Planning the arrival of products, in close coordination with the Sales Department
  • Build and maintain the production plan to effectively manage “time to market”
  • Optimisation of the product flow by effectively monitoring corporate KPIs;
  • Development of logistics processes aimed at achieving the levels of customer satisfaction as requested by the business
  • Establishing valid supporting data and information for decision making;
  • Implementation of “Lean Thinking” in processes and procedures;
  • Interacting with all business functions up to C-level
  • Interfacing with the technology teams in order to define the development of information systems to support logistics;

 

Job ID
2016-2056
IT-Milan

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